Help Center
1. Should I be a 4.CN member before using the Customer Support Service?
4.CN is a professional third-party domain name(s) platform.We supply our client with the service of buying and selling domain name(s), domain name(s) auction, third-party escrow service. Buyers can get the domain name(s) which is suitable for the company and individual through two ways here, by negotiating the price with seller or biding for it in 4.CN auction. At the same time, seller also can maximize the value of their domain name(s) through the selling and auction. Third-party escrow service reduces the potential risk of fraud by acting as a trusted third party that collects, holds and disburses funds according to Buyer and Seller instructions. In order to fully utilize our customer support services, we recommend that you register Goldenname account at the top left of the 4.CN home page. Click here to register : http://www.4.cn/member/signup
2. How to register an account in 4.CN?
3. How do I become a gold member?
4. What’s the difference between member and gold member in 4.CN?
5. Lost my password?
6. How can I auction my domain name(s) on 4.CN?
7. What kind of domain name(s) is easy to be verified, bidding and selling in 4.CN?
8. Can I retract or cancel my bid?
9. How much will it cost me to bid domain name(s) through 4.CN? Who will pay for it?
10. What is proxy bidding?
If you are the highest bidder when the auction closes, you are the winner. With proxy bidding when you win the auction you pay only the lowest possible winning bid, which may not necessary be your maximum bid.
Please note: When proxy bidding is used it may appear as if one bidder outbid another with the exact same bid. This occurs when one bidder has set a proxy bid and second bidder places a bid for the exact amount of the first bidder’s maximum proxy bid. Because the first bidder placed his/her proxy bid earlier, such proxy bid has priority and will be the current highest bid. The second bidder must place a new, higher bid to succeed the proxy bid.
11. How long do the domain name(s) auction last?
12. What is auction deposit? Why 4.CN holds some deposit from the bidder?
# Price Range Minimum Increment Deposit
1 0 ~ 50 1 10
2 50 ~ 200 10 50
3 200 ~ 500 20 100
4 500 ~ 1,000 20 200
5 1,000 ~ 2,000 50 300
6 2,000 ~ 4,000 100 400
7 4,000 ~ 6,000 100 500
8 6,000 ~ 8,000 100 600
9 8,000 ~ 10,000 100 800
10 10,000 ~ 15,000 200 1,000
11 15,000 ~ 20,000 200 1,200
12 20,000 ~ 25,000 500 1,400
13 25,000 ~ 30,000 500 1,600
14 30,000 ~ 35,000 500 1,800
15 35,000 ~ 40,000 500 2,000
16 40,000 ~ 45,000 500 2,200
17 45,000 ~ 50,000 500 2,400
18 50,000 ~ 55,000 1,000 2,600
19 55,000 ~ 60,000 1,000 2,800
20 60,000 ~ 65,000 1,000 3,000
21 65,000 ~ 70,000 1,000 3,200
22 70,000 ~ 75,000 1,000 3,400
23 75,000 ~ 80,000 1,000 3,600
24 80,000 ~ 85,000 1,000 3,800
25 85,000 ~ 90,000 1,000 4,000
26 90,000 ~ 95,000 1,000 4,200
27 95,000 ~ 100,000 1,000 4,400
28 100,000 ~ 110,000 1,000 4,600
29 110,000 ~ 120,000 1,000 4,800
30 120,000 以上 1,000 5,000
Our purpose of holding the deposit is protecting the auction from fraud, and make sure the auction will be safe and effective. we’ll release the deposit immediately if the member is failed to bid for the domain, also, we’ll confiscate his/her deposit if the bidder intent to react or cancel his auction.
13. Will 4.CN holds my deposit if I auction my domain name(s) here?
The first way, auction your domain without deposit, but you have to transfer the domain to Goldenname, we’ll in charge of the domain once the auction starts.
The second way, we’ll hold your 200 RMB deposit before your starting an auction, but will finally release the deposit once the transaction between you and buyer close.
14. What is increment bidding?
Offer: Minimum Bid Increment
□ < 50 RMB, 1 RMB
□ > 50 – 200RMB 10 RMB
□ > 200 - 1000RMB 20 RMB
□ > 1000 - 2000RMB 50 RMB
□ > 2000 - 10000RMB 100 RMB
□ > 10000 - 20000RMB 200 RMB
□ > 20000 - 50000RMB 500 RMB
□ > 50000 1000 RMB
15. How can I purchase domain name(s) in 4.CN?
16. How to transfer the domain name(s) to buyer after the auction closed?
The first way is directly transfer the domain name(s) to buyer. Both of the two parties delivery their files to registrar, and the registrar will modify the whois information to buyer’s, then transfer this domain name(s) to buyer’s account. Besides, seller can transfer his domain name(s) to an automatically domain name transferring platform (e.g. Enom.com/Ename.cn), then directly push the domain name(s) to buyer’s account.
The second way is that seller transfer the domain name(s) to 4.CN, and 4.CN help to transfer the domain name(s) to buyer later. This way are more convenient to both parties, but take longer time.
17. How long does it take to finish the whole process of domain name(s) purchasing?
1. Buyer pays the money. (Usually we request finishing in 3 working days)
2. Apply for the auth code from domain name(s) registrar.( less than 7 working days)
3. Transfer the domain name(s) to a new registrar according to buyer’s request .( less then 5 working days).
But if this two registrars are the same, you can finish this procedure much quicker.
18. How can I pay for the domain name(s) I’ve purchased?
or you can wire transfer to us through bank.
Please keep in mind that 4.CN cannot accept check payments and does not accept credit card payments from all countries.
http://www.4.cn/payment/offline
19. How do I add domain name(s) to selling list?
2. Click on the “Add domains” link.
3. Type in domain name(s) or copy from an external list.
4. Confirm agreement with 4.CN’s complete Terms of Use.
5. Click “next”.
6. Log in your email address, and confirm the verification.
7. Click “next” or “finish”
8. Repeat process if necessary.
20. How much will it cost me to sell my domain name(s) through 4.CN? Who will pay for it?
21. Do I have to transfer my domain name(s) to 4.CN if I want to sell them here?
If you are not willing to pay 200RMB deposit, then you can choose the way to transfer your domain name to 4.CN before the auction starts.
22. How to transfer the domain name(s) to buyer after the auction closed?
The first way is directly transfer the domain name to buyer. Both of the two parties delivery their files to registrar, and the registrar will modify the whois information to buyer’s, then transfer this domain name to buyer’s account. Besides, seller can transfer his domain name to an automatically domain name transferring platform (Enom.com/Ename.cn), then directly push the domain to buyer’s account.
The second way is that seller transfer the domain name to Goldenname, and Goldenname transfer the domain to buyer later. This way are more convenient to both parties, but will take longer time.
23. Where can I view the offers received in 4.CN?
24. If I sell or buy domain name(s) in 4.CN, will the sale be public?
25. If my domain name(s) start to sell in 4.CN, how can I modify the price?
26. What is third-party escrow service?
27. I can carry out the transfer myself, Why should I use 4.CN to transfer the domain name(s) and pay for the service?
28. How long does the third-party escrow service take?
1) the inspection period agreed upon by both parties;
2) the Buyer's payment method;
3) Delivery time from Seller to Buyer;
4) Seller's selected disbursement option. Generally, most escrow purchases can take from several minutes to 17 days.
29. How much I have to pay for the third-party escrow service? Who will pay for it?
30. How do I view the status of domain name(s) transaction?
31. How to transfer the domain name(s) after the auction closed?
The first way is directly transfer the domain name to buyer. Both of the two parties delivery their files to registrar, and the registrar will modify the whois information to buyer’s, then transfer this domain name to buyer’s account. Besides, seller can transfer his domain name to an automatically domain name transferring platform (Enom.com/Ename.cn), then directly push the domain to buyer’s account.
The second way is that seller transfer the domain name to 4.CN, and 4.CN transfer the domain to buyer later. This way are more convenient to both parties, but will take longer time.
32. How long does the buyer pay for the domain name(s) after the transaction starts?
33. As a seller,when shall I receive my money after the trsaction starts?
1. Buyer pay the money. (usually we request in 3 working days)
2. Apply for the auth code from domain name registrar.( less then 7 working days)
3.Transfer the domain to a new registrar according to buyer’s request.( less then 5 working days).
But if this two registrar are the same, you can finish this procedure much quicker.
34. If you can send back my payment once I don't win the auction in your website?
35. What's reserve price?
36. Can I set a reserve price for my domain?
37. Why the same individual can continuously make the bids for the same domain at auction?
Because the domain has been set the reserve price. Before his bid reach the reserve price, his every bid will directly be show at website. In addition, he can continuously bid until the bid reach or exceed the reserve price.



